01243 378 812 01243 379 080|6 North St, Emsworth PO10 7DD
Your Surgery2017-04-21T10:28:51+00:00

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About E- Consult

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E‐Consult is a new service being launched in August which enables patients to access 24/7 medical advice via the Practice website.

This provides self‐help guides and videos about the most common General Practice conditions, symptom checkers and signposting to other services and it also provides eConsults.This allows   patients to submit a condition based questionnaire to the GP for a response by the end of the next working day with feedback and treatment options.  This service is not for urgent problems and unfortunately is not available to those under the age of 18.

In 2014, a six‐month study examined the benefits of providing e‐Consult to 133,000 patients and resulted in a 400‐hour reduction in GP appointment time.E‐Consult has shown that 60% of patients were able to resolve their health concerns without visiting a GP. The features and benefits of e‐Consult are:‐

♦ Significant improvements in patient access to their GP

♦ Better health outcomes through earlier detection of significant symptoms and earlier intervention

♦ Better Practice efficiency with more focused use of clinical capacity, shorter waiting times and fewer requests for GP appointments

♦ Reduced attendance at urgent care settings such as walk‐in centres or A&E

♦ A safe, convenient way for patients to self‐manage or consult with their own GP

EmsworthWestbourne
Monday0800 – 18300800 – 1830
Tuesday0800 – 18300800 – 1830
Wednesday0730 – 19300800 – 1230
Thursday0730- 19300800 – 1830
Friday0730 – 19300800 – 1230
CQC – What standards you have a right to expect from the regulation of your GP practice

The Care Quality Commission

(CQC) are the independent regulator of health and adult social care services in England. They make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage services to improve.

They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety then publish their findings, including performance ratings to help people choose care.

They also protect the interests of vulnerable people, including those whose rights are restricted under the Mental Health Act. They put the views, experiences, health and wellbeing of people who use services at the centre of their work, and have a range of powers they can use to take action if people are getting for care.By law, all GP practices in England must make sure that the care and treatment they provide meet national standards of quality and safety. The CQC register GP practices if they can show them that they are meeting these standards.

If GP practices are not registered with the CQC they will not be able to provide services. The CQC inspect GP practices to make sure they are meeting these standards, and can do so at any time if there are concerns about the the care provided.

For more information on these standards please read through the ‘What standards you have a right to expect from the regulation of your GP practice’ page or visit www.cqc.org.ukCQC – What standards you have a right to expect from the regulation of your GP practiceYou can expect to be respected, involved and told what’s happening at every stage.You (or someone acting on your behalf) will be involved in discussions about your care and treatment.

You will get support if you need it to help you make decisions and and staff will respect your privacy and dignity.Before you receive any treatment you will be asked whether or not you agree to it.You can expect care, treatment and support that meets your needsYour personal needs will be assessed to make sure you get safe and appropriate care that supports your rights.

You will get the care that you and your GP agree will make a difference to your general health and wellbeing.

You can expect to be safe

You will be cared for in a clean environment where you are protected from infection.Where appropriate, you will get the medicines you need, when you need them, and in a safe way.

You will be treated in a safe and accessible place.

Your GP practice will take appropriate action if they suspect that a patient is at risk of harm.It is not possible to have a lift installed in the building. The practice has fitted secure handrails to the staircase and installed a buzzer at the door to call for help.

You can expect to be cared for by staff with the right skills to do the job properly

Your general health and welfare needs will be met by staff who are properly qualified.

There will always be enough members of staff available to provide safe care and meet your needs.

You will be looked after by staff who are well managed and have the chance to develop and improve their skills.

The practice regularly monitors waiting times and appointment times to make sure they have enough staff to meet the needs of patients.As a result, appointments are rarely cancelled or rescheduled.Your personal records will be accurate and kept safe and confidential.You, or someone acting on your behalf, can complain and will be listened to. Your complaint will be dealt with properly.

The partners of a large GP practice are committed to continuously improving the quality of the service they provide to patients. Patients are encouraged to provide feedback through a suggestion box.

The practice reception area has leaflets about how to complain, and their complaints procedure is on our website.The partners and practice manager review complaints and other feedback to agree how they will learn from the feedback and make improvements, where necessary.

The practice’s website gives information on how they have performed in national and local patient-satisfaction surveys, and what actions they’ve taken to improve the service they provide.

Extended hours are available from 0730 on Wednesdays, Thursdays and Friday mornings.

Late opening sessions are available each evening from 1830 for pre bookable appointments only.

We provide this service for all patients but hope that those who can see us in routine working hours may allow those unable to use these extended hours appointments.

Telephone Triage is a new service which we have provided.

This service is for any contact you require with a doctor in an urgent or soon time frame.

We continue to allow appointments to be booked in advance but if you wish to make an appointment before the next available appointment and you feel that it requires urgent attention please call.

When should I use this service?

If you would need to make an appointment on the day or within a couple of days.

What Are my other options?

You can use our quick enquiry or E consult of go online to book an routine appointment.

Please use our e consult service where you will hear from us with in 48 hours or call for an urgent triage appointment.

Home Visits

If you are too ill to attend surgery or if you are housebound you may telephone the surgery to request a home visit.

Routine health care is no longer provided by visiting at home and patient’s travel arrangements cannot be taken into consideration when deciding if a home visit is necessary or not.

The receptionist will require certain information when you are requesting a home visit and a doctor is likely to call you back to discuss your medical problem.

This is to ensure the doctor has all of the necessary details and so the doctor can ascertain how urgent the visit is.

Please help the receptionist by giving the information requested.If you need to arrange a home visit please telephone the surgery before 11.00am if at all possible.

It is up to the doctor to decide whether you need a home visit or not and so please expect the doctor to  phone you back.

We will not visit if you request for the reason  that you cannot get transport to the surgery.

Test Results

We receive the results of most tests within one week, X rays or scans may take up to two weeks as do some unusual tests.

If the test result is normal it is usually filed and we will not routinely let you know.

If you are concerned complete a  Quick enquiry (two weeks if it was an x ray or scan).

The receptionists will be happy to let you know if the result was normal.

The best time to phone us for results is in the afternoon between 1400 and 1600

Please always ensure that we have your correct postal address and post code along with your correct phone number and mobile number, if you have one.

This enables us to contact you should we need to – it may be that one of the medical team has called in sick and we want to prevent a wasted journey for you or simply that we need some information from you.

If you are happy to receive information from us by email, should we do so, please also ensure that we have an up to date email address.

Click here to update your record online – please note terms and conditions before using this form.

You will need to have registered with us first and then you can order your repeat prescriptions from those listed .

You can also book an appointment with your GP through the same link.

Repeat prescriptions must be currently authorised by your GP and have been issued to you in the last 180 days.

Bring it to the surgery and pop it into the box on the reception counter or Post it with a stamped addressed envelope.

If you are using the non-web based methods and do not have your repeat prescription request slip to hand, please list medications clearly by name along with your name, date of birth and address and contact phone number.

• Your prescriptions will take 3 working days from receipt to process but please allow longer if possible.

• We do not take requests for repeat prescriptions over the telephone as this can result in errors.

• All repeat prescriptions are regularly reviewed so after a period of time the doctor may ask to see you.

The Out of Hours Service operates overnight on weekdays from 6.30pm to 8.00am, at weekends from Friday at 6.30pm to Monday at 8.00am and all day on Bank Holidays.

Out of hours cover is provided by the 111 service.

If you require urgent medical treatment or advice when the surgery is closed you can ring 111

Please note that the surgery has urgent appointments every weekday from 8.00am to 6.30pm.

There is an Out of Hours GP on duty at all other times.

The service will arrange a telephone consultation, a base surgery appointment or a home visit as appropriate.

The Community Nurses also operate through this service.

If it is felt your problem is more urgent, an ambulance or hospital review can be arrange at the Doctor’s / Nurse’s discretion.

The ambulance should be called on 999 if the problem is chest pain or severe breathlessness or if the patient has genuinely collapsed.

You only need a doctor’s note if you are unable to work and are ill for longer than seven calendar days. (this includes weekends or days you would not normally be in work)

Your employer will provide you with a copy of the Statutory Sick Pay (SSP) SC2 form for shorter periods of illness or complete it online here.

From 6 April 2010, the Government changed sick certificates to become the new Fit Note.

Please click here for further information.

Nurse Rose is our respiratory trained nurse with a specialist interest in both asthma and chronic lung disease (includes COPD).

Each year you will be asked to attend an annual review which you will receive notification of from Emsworth Surgery.

If you notice you are having problems with your inhalers or your condition is worsening then please make an appointment with Nurse Rose to discuss this.

If you would like routine advice regarding your care please consider using our E- Consult service

We offer baby vaccinations every Tuesday afternoon.

Our clinic is generally run with 2 nurses to reduce the impact for your child and ensure we offer the smoothest process for vaccinating your child and keeping them well.

To download your personal vaccination planner please click here

All women between the ages of 25 and 64 are eligible for a free cervical screening test every three to five years.

The screening intervals are:

Age group (years)

First invitation 25 – 49 3 yearly

50 – 64 5 yearly

65+ The NHS will only  screen those who have not been screened since age 50 or have had recent abnormal tests

The NHS call and recall system invites women who are registered with a GP.

It also keeps track of any follow-up investigation, and, if all is well, recalls the woman for screening in three or five years time.

It is therefore important that all women ensure their GP has their correct name and address details and inform them if these change.

Women who have not had a recent test may be offered one when they attend their GP or family planning clinic on another matter.

Women should receive their first invitation for routine screening at 25.

What if I have had a hysterectomy?

Women require 1 clear cervical vault smear after a hysterectomy, if this is clear then there is no routine screening necessary. If you have been called incorreclty for a smear please let us know.

Aged 16 – 24? Get tested for Chlamydia today…

Chlamydia is common sexually transmitted infection.

People under the age of 25 years are most at risk, and therefore need regular check ups.

Chlamydia is known as a very quiet disease because most people who contract it do not experience any noticeable symptoms.

Untreated, Chlamydia can cause long-term damage such as infertility.

All it takes to get tested is an appointment during surgery hours with the nurse and we urge our patients to come up and get tested.

If you would prefer not to talk with a nurse please complete an E Consult and we can leave a test form for you at the reception desk.

All you will to do is provide  a first catch urine sample from your first wee of the day and then leave the sample at the desk for completion by nurses.

You may self refer for counselling to talk a service provided for cognitive behaviour therapy and counselling

To be entitled to a free flu vaccination you must be in one of the

‘at risk’ categories below:

  • Aged over 65
  • All pregnant women
  • Diabetes
  • Chronic (long-term) respiratory disease such as severe asthma, chronic obstructive pulmonary disease (COPD) or bronchitis
  • Chronic heart disease, such as heart failure
  • Chronic liver disease
  • Chronic neurological disease
  • Chronic kidney disease
  • A weakened immune system due to disease aged 6 months and over
  • Dysfunction of the spleen
  • Morbid obesity
  • A carer
  • Household contacts of immunocompromised individuals
  • Children and adolescents aged 6 months to 17 years (up to their 18th birthday) who are in one of the clinical risk group categories above

Children not in clinical risk groups that are eligible for vaccination in accordance with national recommendations for 2016/17:

  • Children aged two, three and four years on 31st August 2016 (ie. date of birth  between 1st September 2011 and 31st August 2014 inclusive)
  • Children of appropriate age for school years 1, 2 and 3 age (ie. five to eight year olds with a date of birth between 1st September 2008 and on or before 31st August 2011 inclusive). These children will be vaccinated at school.

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Clinics are run at the Community centre in Emsworth on Tuesday afternoons. For more information about the Health visitor service provided by Southern Health please click here.

Please make an appointment at least three weeks (longer if you are planning an extensive trip) in advance of your holiday to ensure adequate cover.

We ask for a Travel Risk Assessment Form be completed and returned to the surgery before the appointment – this helps us to tailor your vaccinations and advice to your destination and nature of travel.

This form can be downloaded here.

A charge will be made for certain immunisations and vaccinations which are not covered by the NHS.

A list of these charges can be downloaded here

If you are going away and require yellow fever vaccination we can provide this for you. We offer it to patients who are not registered with us as well as those who are.

If you would like any information on prices or wish to book an appointment, please contact the surgery and the receptionists will advise you.

We offer childhood vaccinations each Tuesday afternoon at Emsworth. You should receive reminders to make the vaccination appointments for your child but if you wish to download a personalised vaccination plan please click here

Administration

Practice Manager

Kate Hope Dip.PCM

Kate is the Practice Manager and ensures the smooth day to day running of the surgery.

Helen Dodds

Helen is the Deputy Practice Manager

Nursing and extended Healthcare Team

Jean Morgan (Senior Nurse) -Diabetic clinics and Cardiovascular clinics

Tanya Rose – Respiratory clinics and Cardiovascular clinics

Gillian Dickin- Cardiovascular clinics, health checks and asthma clinics

Sally Moss Cardiovascular reviews and health checks

Nicola Birchall   Health Care Assistant (HCA)

Jane Cooper      Phlebotomist

Doctors

 Andrew Slingsby

MBBA Lond.  MRCGP DRCOG  DFFP 

Senior Partner

 Jackie Lytton    

MBBS Lond.  BSc  MRCGP   DCH   DFFP  DRCOG 

Mary Wilson  

BM(Soton)  MRCGP   DRCOG

Nicholas Woodruff   

MBBS Lond.  MRCGP

Abu Chinwala 

BM(Soton)  MRCGP

Elizabeth Lane

BSc,  BM (Soton), DRCOG, DFRSH, DCH, MRCGP.

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Contraception

What are your Options??

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Hay Fever Season

Are you or a friend suffering with hay fever?

How to help yourself and what to expect.

Contact your pharmacy

Mental Health

What help is there?
Find out more about the help available here

Walking for health
Healthtalk.org